Why people act out despite the risks

Shaun H. Ruff


Incidents involving unruly passengers in the United States are decreasing.

But the good news may end there.

On average, there were about 500 reports of unruly passengers per month in 2021, according to the U.S. Federal Aviation Administration. In the first three months of 2022, this number fell to about 350 reports per month, according to FAA statistics.

That’s progress, especially considering that there are far more flights than in early 2021, when incident reports reached an all-time peak.

However, it’s still a far cry from the number of in-flight outbursts logged before the pandemic, which from 2014 to 2019 happened about 10 times a month, according to CNBC’s calculations.  

Why unruliness skyrocketed

In 2021, nearly 3 out of 4 unruly passenger reports were related to mask compliance, according to the FAA, which monitors flights that depart from or arrive in the United States.

For some, refusing to wear a mask became both a political statement and a marker of personal autonomy, said Sharona Hoffman, co-director of the Law-Medicine Center at Case Western Reserve University School of Law.

Many of these people do not want to be told what to do, and flying is “an environment where they are told what to do — all the time — for hours.”

Rage in the not-so-friendly skies is also a manifestation of anger happening on the ground, she said. For every video of an airline passenger losing it on a flight, there are others at grocery stores, school board meetings, banks and parking lots.  

Covid measures have added to the stress of flying, said Hoffman. Meals, drinks and snacks were taken away at one point, “so all the things that used to distract and entertain people were removed,” she said.

Bryan Del Monte, president of The Aviation Agency, a marketing company for the aviation industry, agreed stress may be behind the increase in unruly behavior.   

“However, I’m under a fair amount of stress and somehow, I don’t go bananas on an airplane, punch out the flight attendant … while 20-30 people film it,” he said.

Why people continue to act out

Threatening or interfering with the duties of a crewmember can result in fines, flight bans, federal criminal charges and jail time. With most passengers armed with video cameras on their phones, there’s also the risk of becoming the unwitting star of a viral video, which can — and has — led to job terminations and deportations.  

But what’s a devastating public tantrum to one person may be an act of gallantry to another, said Hoffman, citing those who many want to be a “hero for anti-mask advocates.”  

Last week, a woman was taken off a Southwest Airlines flight departing from Dallas after refusing to wear a mask. Before she left, a now viral video showed her likening herself to Rosa Parks and Anne Frank.

The Aviation Agency’s Del Monte said people throw tantrum on flights “because they feel they can … We have a place for people who believe they can do whatever they want when they want. It’s called prison.”

Ems-forster-productions | Digitalvision | Getty Images

Others don’t feel the rules apply to them, said Hoffman, adding that “people are used to thinking they’ll get an exception,” which may have been the case for them with vaccine mandates.

Hoffman said although a lot is at stake for bad behavior aboard commercial flights, “people commit crimes all the time.”

Most don’t think they’ll get caught or punished, she said.

Few face the music

They could be right.

Of the 1,091 unruly passenger reports this year, fewer than 30% have been investigated and just 15% have resulted in “enforcement action,” according to the FAA. Still, that’s higher than the 6% of reports that resulted in enforcement action in 2021, said Del Monte.

“Enforcement action” now means proposed fines, an FAA spokesperson told CNBC. In the past, it included warnings and counseling, but that ended under the FAA’s “zero tolerance” policy which started in January 2021.

“Fining these people is obviously not a deterrent. … They’re judgment proof.

Bryan Del Monte

President of The Aviation Agency

Maximum fines have increased too — from $25,000 to $37,000 per violation — and one incident can result in multiple violations, according to the FAA.

But this isn’t enough, said Del Monte, who said much more should be done.

“Fining these people is obviously not a deterrent,” he said. “Most [of] them — $300, $3,000, $30,000 or $3 million — it wouldn’t matter. They’re judgment proof.”

Even fewer people face criminal proceedings, he said. The FAA, which lacks criminal prosecutorial authority, said it referred 37 unruly passengers to the FBI last November. Later that month, Attorney General Merrick Garland directed U.S. attorneys to prioritize the prosecution of federal crimes on commercial aircraft.

Will bad behavior end soon?

The FAA said it proposed $5 million in fines against unruly passengers in 2021.

Lindsey Nicholson | Universal Images Group | Getty Images

About 28% of U.S. unruly passenger reports in 2021 were not related to masks, according to the FAA. Ignoring mask-related incidents altogether, unruly passenger incidents still increased some 1,300% last year compared with the five years before the pandemic, according to CNBC’s calculations.

The most violent onboard attacks “have nothing to do with masks,” said Sara Nelson, president of the Association of Flight Attendants-CWA in a statement published Feb.15 in support of a centralized list of banned passengers shared between airlines.

Still, Del Monte said, the problem isn’t likely to go away soon.  

“I doubt sincerely … the ignoramus sod who is suddenly an expert on both epidemiology and the rule of law will be placated by lack of a mask,” he said. “That person will undoubtedly find some other small injustice to create the conditions he’ll wind up fined or imprisoned over.”

Plus, airlines may have to contend with another mask problem then — the “radicalization” of flyers who want the mandates to continue.

“They may replace those who refuse to wear a mask as being unruly,” he said.



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